Flight Operations Management deliver safe, efficient and reliable flight operations through the effective and consistent support, training and recruitment of Cabin Crew and Pilots. It embodies the easyJet spirit, providing a distinct and innovative environment where our people are tested every day, but also enjoy a sense of achievement, success, pride and identity like no other.

We achieve this in a number of ways:

• Recruiting the highest calibre of Pilots and Cabin Crew
• Providing an excellent standard of Pilot and Cabin Crew training
• Providing the standards, procedures and policies by which we supervise the flying operation
• Providing the Crew Management Policy by which the local base management teams ensure consistent line management
• Providing support functions such as the Crew Help Desk and Crew Room support.

Flight Operations are responsible for managing the safety of both our crew and customers whilst being a successful airline. Job roles in this department include: specialists in flight safety, standards, crew policies, crew management and crew training.

The Ground Operations Team are guardians in ensuring a safe and secure ground operation across the entire easyJet network. We achieve this through effective support, review and management of both airport and ground handling relationships. The team is divided into two key functions, support and delivery.

The Central Support Team, made up of services, development and performance functions, provide support and assistance to our airports to ensure they are delivering the best possible service to our customers. This is achieved in a number of ways:

• We provide the standards, procedures and policies for the ground operational agencies
• We develop the strategic direction of our airports
• We manage the opening of all new bases and airports
• We analyse performance on a regular basis and identify action plans for performance improvement
• We monitor contract execution to ensure maximum value
• We manage and maintain all ground operational manuals
• We audit ground handling operations to ensure full safety awareness and compliance

Roles in this team include: Internal Auditors, Administrators, Analysts and Project Development / Implementation Managers.

The Delivery Team are responsible for overseeing and managing the day to day ground operations, and wherever we fly there is an accountable manager responsible for ensuring the operations are conducted to our high standards. We achieve this in a number of ways:

• Managing relationships with Service Suppliers to ensure delivery service level agreements
• Champion and ensure consistent delivery of the easyJet product/brand in order to maximise customer and employee satisfaction.
• Champion and ensure a cost focus culture across the network.
• Ensure the base operates in accordance with regulatory authorities and easyJet standards
• Highlight inconsistencies in delivery and manage fast and effective solution
• Ensure all 3rd parties associated with airport operation comply with the Company policies and procedures as laid down in the appropriate manuals (e.g. Operations Manual, Aviation Security Programme, Ground Handling Manual etc)

Roles in this team typically include General Managers and Airport Operations Managers

Our Network Management Centre Team is operational 24 hours a day and performs all functions required to ensure a safe and punctual schedule that meets our customer's expectations. Working closely with other Departments and third party suppliers the NMC manages the daily flying programme by monitoring, pre-empting and reacting to on-the-day operational occurrences. Within company policy and industry regulation the NMC provides key disruption management decision making and communication to the easyJet network. Key functions include:

• Disruption Management
• Flight Monitoring and Fleet Control
• ATC Flight Planning and Slot Management
• Crew Control
• Airport Communications Liaison
• Operations Pre-Planning

The role of the Operations Development Team is to support the development of the Ops strategy and its delivery through change initiatives. They work closely with all Ops teams to define and then implement significant value adding projects. This is supported by our internal Project Management Process to ensure the successful delivery of business projects from start to finish.

Operations Development are about working to analyse, shape and deliver opportunities to make our core processes better, simpler and lower cost. It's also about the identification of opportunities to significantly reduce cost across the spectrum of operational delivery activities, adding extra skills and expertise in areas such as problem solving; change management and project management. We also play a co-ordination role between projects to enable good decision making.

As a team they pride themselves in the following principles:

• Supporting the business and external stakeholders
• Wealth of expertise in various operational areas
• Innovative thinking
• Transparency on progress and status of Projects
• Use of structured processes within Projects

The team support the following:

• Developing and agreeing key targets for Operations with the aim to maximise shareholder value
• Providing ‘change agent’ support within Operations to implement the business improvement strategy
• Developing and maintaining a long term programme plan encompassing all Operational Projects
• Ensuring core areas of competitive strengths and weaknesses have key related strategies to maintain strengths and remove weaknesses
• Ensuring a clear understanding of systems, suppliers and industry developments over the planning period

Safety is a number one priority for easyJet and nowhere does this mantra hold more truth than within our Engineering Team. Engineering Operations are responsible for nothing less than ensuring the total airworthiness of our growing fleet of aircraft. This means ensuring all necessary maintenance required on the easyJet fleet is identified, carried out on time and to an approved standard for easyJet operation.

At every stage, all maintenance activity needs to be documented and detailed records maintained. Within this meticulous approach to airworthiness, we also need to ensure that aircraft parts are ordered and available at all times, purchased at rates that fit within our low cost, but no compromises approach. It's a highly responsible, thorough and rewarding career path. Key functions include:

• Maintaining the aircraft to the highest standards
• Ensuring that the aircraft are always compliant to safety and regulatory requirements
• Ensuring that the aircraft are maintained in an efficient manner
• Providing leading edge technological solutions to company needs
• Ensuring that the aircraft are fully available to the operation when required
• Ensuring that the customer environment and comfort are kept to industry best standards